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FAQ

Questions about our clothes

How long are your tops?

Each product description has exact garment measurements for each size. We recommend measuring a top you own to better understand what length you need.

Will you have more styles in the future?

Yes! We want to create a wardrobe of longer-length clothing, from workout tops to workwear to date night dresses.

If you want to share something or have suggestions for us you can always reach us using the contact form.

Does your clothing need special care?

Wash in gentle cycle and cold water, hang dry.

Tumble dry on low is an option for most of our tops, but the fabric will wear out faster.

Questions about my order

What if my items don’t fit?

We don’t want you keeping clothes you don’t love. If the size is not right, we'll exchange it for you so that it is right.

Also, our garments are designed for easy hemming so you can easily customize them as needed (only hem after washing), but remember that you can't return them if you hem.

Please read the refund policy for details.

How long will it take my order to arrive?

Orders ship within 3 business days and spend between 5 and 8 days in transit.

How much does shipping cost?

We charge a flat $10 shipping fee for orders under $150.

What is your return policy?

Items can be washed, worn, and returned within 60 days of purchase. Please be sure to wash on delicate and line dry. A $10 shipping deduction will be made from the refund. You can find the details in our refund policy.

Exchanges are free.

What do you do with returns?

Returns are a big source of waste in the fashion industry. Returns that we receive in like-new condition will be resold at a discounted price in a separate section. Returned items that are just in good condition will be donated to Goodwill or women's shelters in the San Diego area.

How do I start my return?

Login to your account and initiate the return from there.

Questions about Boxjump

Any discounts or offers?

Short answer is that we don't do seasonal sales or discounts. Black Friday prices will still be the same as any other day of the year.

We know our prices are on the higher side and we'll probably sell less this way but we really want to do things a bit different:

  • Slow-fashion: we make high-quality clothes meant to last, not something that you buy every year.
  • Our products are made in small batches in Los Angeles, CA. We don't get a bulk discount right now but the wages are fair, and we really love that.
  • The fabric is another big one: comfortable, super soft, polyester-free and as eco-friendly as we could source at our current size, which means that the fabric itself costs more than a poly-blend and is harder to work with, which also impacts the price. But we think it's still worth it because there is a big difference on how it looks and feels on the skin.
  • Eco-Friendly: we don't use plastic packaging. It's all paper-based and curbside recyclable (even the inner package).
Do you have a wholesale program?

We don’t have a wholesale program yet, but would love to discuss with you if you own a boutique and think Boxjump would be a good fit.

Reach out using the contact form below.

Have more questions?

Contact Us

Head over to our contact form to send us a message. We'd love to answer your question.